Privacy Policy

Valen Concrete Coatings is committed to protecting online user privacy. Information collected through our website at valenconcretecoatings.com (the "Site") is used solely in the manner and for the purposes described in this Privacy Policy.

User Consent to Privacy Policy

Anyone accessing, browsing, or using the Site, either manually or via automated device, is considered a "User." All Users agree to abide by this Privacy Policy and consent to the collection, use, and disclosure of personally identifiable information ("Information") as outlined herein.

Information Collected from Users

Valen Concrete Coatings collects the email addresses and phone numbers of Users who contact us with questions or comments, submit a quote request, or submit a customer review.

We also collect billing and shipping addresses, including relevant email, phone, and payment details, from Users who make purchases on or transact through the Site.

Cookies

The Site uses cookies, a standard web browser feature, to assign a unique ID to the User's computer and gather anonymous browsing information. Valen Concrete Coatings does not use cookies to retrieve personal Information unless the User has knowingly and willingly provided such details.

Users may configure their web browser to alert them when they receive a cookie or prevent cookies from being sent. Limiting cookies may impact the functionality of the Site.

Use of Information

Valen Concrete Coatings uses collected Information to:

Respond to Users' questions or comments;
Follow up on quote or service requests;
Fulfill purchase requests and update Users on order status;
Provide Users with updates on new services, Site features, and special offers we think may be valuable.

Disclosure of Information to Third Parties

Without User consent, Valen Concrete Coatings does not sell, share, trade, or disclose collected Information unless legally required or permitted. We may disclose Information if we believe it is necessary to comply with the law, protect the rights, property, or safety of Valen Concrete Coatings, or if a third party acquires Valen Concrete Coatings or its assets (see "Sale or Acquisition" below).

Bot Protection (Cloudflare Turnstile)

The Site uses Cloudflare Turnstile to verify that visitors are human and to protect our forms from spam and abuse. Turnstile runs in the background — there is usually no visible challenge — and collects technical information about your browser and device (such as IP address, user agent, browser plugins, screen size, and interaction timing) to evaluate whether the request is automated. This processing is necessary for our forms to function. For details on what Cloudflare collects and how it is used, see the Cloudflare Turnstile Privacy Addendum.

Linked Websites

The Site may contain links to third-party websites not controlled by Valen Concrete Coatings. These websites may collect and disclose Information differently from the Site. Valen Concrete Coatings is not responsible for information collected through these websites and disclaims all liability related to their data practices.

Children

The Site is not directed to children under 18, and Valen Concrete Coatings does not knowingly collect information from children under 18.

Security

Valen Concrete Coatings employs security measures to protect against the loss, misuse, and alteration of Information under our control, including encryption for credit card transactions. While we strive to protect collected Information from unauthorized access, we cannot guarantee absolute security and disclaim liability for any security breaches.

Sale or Acquisition

If Valen Concrete Coatings or its assets are acquired, we reserve the right to transfer User Information to the acquiring entity.

Applicable Law / International Issues

Information submitted to the Site will be processed in accordance with U.S. law. Non-U.S. Users consent to the collection and use of their Information as outlined in this Privacy Policy, even if it is stored on servers outside their resident jurisdiction.